Privacy Policy

1. Introduction

DEEPCHILL Air Conditioning & Refrigeration (“DEEPCHILL”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you interact with our website, contact us, request our services, subscribe to our marketing communications, or otherwise engage with our business.

We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth).

By using our website or providing your personal information to us, you agree to the practices described in this Privacy Policy.

2. Who We Are

DEEPCHILL Air Conditioning & Refrigeration is a family-owned and operated business established in 1986 and based on the Gold Coast, Queensland.

For nearly 40 years, we have provided professional air conditioning and refrigeration solutions for residential, commercial and industrial clients throughout the Gold Coast, South East Queensland and Northern New South Wales.

Our services include:

  • Air conditioning design
  • Air conditioning installation
  • Air conditioning maintenance
  • Air conditioning repairs
  • Commercial HVAC services
  • Refrigeration services
  • Hydro cleaning
  • Indoor air quality solutions
  • Preventative maintenance programs

We work with leading manufacturers and technology partners to deliver reliable, efficient and long-lasting climate control solutions.

As part of delivering our services, DEEPCHILL collects and manages personal information from customers, prospective customers, suppliers, contractors, website visitors and business partners.

3. Contact Details

Privacy Officer:

DEEPCHILL Air Conditioning & Refrigeration

Address:
Unit 2-3 / 4 Ramly Drive Burleigh Heads QLD 4220 Australia

Phone:
(07) 5526 0199

Email:
service@deepchill.com.au

Website:
www.deepchill.com.au

4. Personal Information We Collect

Depending on your interaction with us, we may collect:

Identity Information

  • Full name
  • Job title
  • Company name

Contact Information

  • Email address
  • Phone number
  • Postal address
  • Service address

Service Information

  • Property details
  • Air conditioning system information
  • Maintenance history
  • Service requests
  • Quotations and project details

Marketing Information

  • Email subscription preferences
  • Marketing consent records
  • Event registrations
  • Survey responses

Website Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website usage data
  • Cookie information

Communications

  • Emails
  • Phone call records
  • Contact form submissions
  • Customer service enquiries

5. How We Collect Personal Information

We may collect information when you:

  • Contact us by phone or email
  • Submit an enquiry form
  • Request a quotation
  • Book a service
  • Subscribe to newsletters
  • Download resources
  • Participate in promotions or surveys
  • Visit our website
  • Engage with us through social media
  • Communicate with our staff

Where practical, we collect personal information directly from you.

6. Why We Collect Personal Information

We may collect information when you:

  • Contact us by phone or email
  • Submit an enquiry form
  • Request a quotation
  • Book a service
  • Subscribe to newsletters
  • Download resources
  • Participate in promotions or surveys
  • Visit our website
  • Engage with us through social media
  • Communicate with our staff

Where practical, we collect personal information directly from you.

7. Email Marketing & Commercial Electronic Messages

DEEPCHILL may send marketing emails, newsletters, special offers, maintenance reminders, educational content and business updates.

We only send marketing communications where:

  • You have provided consent;
  • You have subscribed through our website or other channels;
  • You are an existing customer and the communication relates to our services; or
  • We are otherwise permitted under Australian law.

All marketing emails sent by DEEPCHILL will:

  • Clearly identify DEEPCHILL as the sender;
  • Include our contact information;
  • Contain a clear and functional unsubscribe facility.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails; or
  • Contacting us directly.

We will process unsubscribe requests promptly and in accordance with the Spam Act 2003.

DEEPCHILL does not knowingly purchase, rent or use unlawfully obtained email marketing lists.

8. Cookies & Website Analytics

Our website may use:

  • Cookies
  • Google Analytics
  • Google Tag Manager
  • Advertising pixels
  • Similar technologies

These technologies help us:

  • Understand website performance
  • Improve user experience
  • Analyse visitor behaviour
  • Measure marketing effectiveness
  • Deliver relevant advertising

You can disable cookies through your browser settings, although some website functionality may be affected.

9. Disclosure Of Personal Information

We may disclose personal information to:

  • Employees
  • Contractors
  • Service technicians
  • Software providers
  • CRM providers
  • Email marketing platforms
  • Website hosting providers
  • IT support providers
  • Professional advisers
  • Government agencies where required by law

We do not sell personal information to third parties.

10. Overseas Disclosure

Some service providers used by DEEPCHILL may store or process information outside Australia.

These providers may include:

  • Email marketing platforms
  • Cloud storage providers
  • CRM systems
  • Website analytics providers

Where overseas disclosure occurs, we take reasonable steps to ensure that personal information receives protections comparable to those required under Australian privacy laws.

11. Data Security

We take reasonable steps to protect personal information from:

  • Unauthorised access
  • Misuse
  • Loss
  • Interference
  • Disclosure
  • Alteration
  • Destruction

Security measures may include:

  • Secure cloud storage
  • Password protection
  • Access controls
  • Firewalls
  • Encryption where appropriate
  • Staff privacy training

While we take reasonable precautions, no internet transmission or electronic storage method is completely secure.

12. Access and Correction

You may request access to personal information we hold about you.

You may also request correction of information that is:

  • Inaccurate
  • Incomplete
  • Outdated
  • Misleading

Requests should be submitted using the contact details in this Privacy Policy.

We will respond within a reasonable timeframe.

13. Retention Of Information

We retain personal information only for as long as reasonably necessary to:

  • Deliver our services
  • Maintain business records
  • Resolve disputes
  • Meet legal obligations

When information is no longer required, it will be securely deleted, destroyed or de-identified where practical.

14. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies separately.

15. Complaints

If you believe your privacy has been breached, please contact our Privacy Officer.

We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website:
https://www.oaic.gov.au

Phone:
1300 363 992

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website and will take effect immediately upon publication.

We encourage users to review this Privacy Policy periodically.

17. Contact Us

Privacy Officer

DEEPCHILL Air Conditioning & Refrigeration

Unit 2-3 / 4 Ramly Drive Burleigh Heads QLD 4220

Phone:
(07) 5526 0199

Email:
service@deepchill.com.au

Website:
www.deepchill.com.au